The Credit industry is highly competitive. At ccscollect we have continually invested in technology to keep us ahead.  The sole purpose of technology investment is to make our team more effective, and to introduce efficiencies that drive down the unit cost of collections.  Over the years, ccscollect has been able to reduce, in real terms, its fees and commissions, forging strong relationships of trust and partnership with clients.

Our state-the-art multi-media contact centre delivers a secure and robust environment.  We can run multiple campaigns simultaneously for you if required, using predictive dialling techniques as appropriate.  Skills based routing enables us to intelligently route incoming debtor calls to the most effective resource, ensuring we maintain continuity with particular debtors if required. Information about all debtor interactions, and collections is intelligently gathered ready for you to view, or to be incorporated into a suite of management reports that can be created specifically to meet your needs.

The advanced connection capability of our computer system enables us to interface to your own in-house system - or to those of our various service providers – to provide fast, secure, exchange of data.  We fully understand that different clients have different needs and we work with each and every one of them to implement the most efficient processes between us.

‘Successful debt collection relies on clearly defined business processes which blend technology and people’