The Credit industry is highly competitive and we have continually invested in technology to keep us ahead. CCSCollect was one of the first to utilise a multi-media contact centre, running multiple campaigns with blended outbound and inbound telephony. Segmentation and skills based call routing connects customers to the most effective resource.
CCSCollect is one of the first to market with new technologies as they emerge: Intelligent Voice Recognition and secure Web based payment options now account for many of our customers' payments with paperless direct debits helping customers paying by regular installments.
CCSCollect systems are fully integrated and operate in the very latest 64 bit 'Virtual' server environment. Our continuous replacement programme ensures that all hardware is up to date and all operating software and applications are the latest versions. Security is paramount and all services and data are delivered and maintained from the UK to ISO:27001 standards.