Our Process

If you have received a letter or other form of communication from CCSCollect, then the following explanation of our approach may help you:

Your debt has been transferred to us for collection by your creditor (an organisation that you owe money to). Our job is to work with you to agree an affordable repayment plan based on your personal financial circumstances and, help you to be debt free as soon as you are able.

We will send you a letter confirming the details of your outstanding debt and invite you to contact us. It is important for us to establish contact with you in order to understand your specific circumstances and agree the best way forward.

If we do not hear from you, we will write again explaining the next steps we are authorised to take by our client, which may include legal action or instructing a doorstep agent to visit you at home to discuss the situation and agree a suitable way forward. We may also try to get in touch by telephone, email or SMS and, once we have made contact, we can adapt this to suit your own personal preferences.

If you have received communication from us and dispute the debt in any way, then please contact us so that we can understand the issue and work with you to resolve it. Otherwise, we will continue to attempt to contact you which can be frustrating for both you and us.

If you would prefer not to speak with us but would like to make a payment offer, then you can use the Affordability Assessment and Payment options on our website. Please also note our Independent Help page.

“Dealing with your debts doesn’t have to be stressful. Simply log on to our Customer Portal to manage your account in the way that suits you best”