If your account has been passed to CCS for collection and you wish to discuss how a scheme could help you, please call to speak to one of our agents on: 020 8665 4929
The aim of this scheme is to help you get your finances back on track by providing a grant towards your debt. You must have significant arrears and have suffered major change in your circumstances due to illness, family crisis, job loss etc. To be eligible for this, you must set up a payment plan with us first.
Back on Track:
This scheme aims to help you reduce your current water bill if you are receiving benefits. It is currently only available for people living in certain postcodes and to be eligible, you must not be a home owner and must be in receipt of a relevant benefit. The amount of reduction will depend on your circumstances.
This scheme aims to help people in financial difficulties and genuine hardship by setting up a payment plan which they will match £ for £ if all payments are successful over a 13 week period. You must have at least two years of arrears and must be able to pay your current bill over 52 weeks.
DWP Water Direct:
The aim of this scheme is to help you pay your water charges directly from your benefits. Your current water charge plus £3.60 towards your arrears will be deducted from your benefits over a 52 week period. You must be a minimum of £50 in arrears and receiving Income Support/JSA/ESA.
Help to Pay:
The aim of this scheme is to help you pay your by capping your annual bills at an affordable amount based on their income and outgoings. You must be a minimum of £50 in arrears and receiving Pension Credits/ Pension Credit Guarantee.