Personal Circumstances: We will always try to properly understand your circumstances and take these into account. Where appropriate, we will provide the details of free Independent debt help organisations that could assist you and allow you time to deal with the matter we have contacted you about.
Security & Confidentiality: We are registered with the Information Commissioner’s Office and act as a Data Processor for the organisations we act for. We are accredited ISO:27001 Information Security Management to protect your data and your transactions with us. Telephone calls are recorded for your further assurance.
Ongoing Support: Where your circumstances change, you should have confidence in sharing that information with us and that we will support you. We will carry out regular reviews of your account to ensure any repayment plan is still appropriate based on your current personal circumstances. Where you have a concern, you should raise it with us and be confident it will be dealt with appropriately.