Our Values

We understand that being contacted by a Debt Collection Company can be distressing. CCSCollect is committed to making your dealings with us as easy as possible and you can be assured of our customer values.

Fair Treatment: You can be confident that you are dealing with a company where the fair treatment of customers is central to its corporate culture. CCSCollect is fully authorised by the Financial Conduct Authority and a member of the Credit Services Association.

Individual Solutions: We are committed to adhering to all relevant Regulation and industry recognised best practice. We will work with you to understand your personal circumstances so that we agree a solution that’s both sustainable and right for you and your situation.

Clear Communication: Our contact with you will be clear, relevant and not misleading. We will clearly explain on whose behalf we act and, the reason for having contacted you. Where we need to seek further instructions from our client, we shall do so as quickly as possible and keep you informed.

Personal Circumstances: We will always try to properly understand your circumstances and take these into account. Where appropriate, we will provide the details of free Independent debt help organisations that could assist you and allow you time to deal with the matter we have contacted you about.

Security & Confidentiality: We are registered with the Information Commissioner’s Office and act as a Data Processor for the organisations we act for. We are accredited ISO:27001 Information Security Management to protect your data and your transactions with us. Telephone calls are recorded for your further assurance.

Ongoing Support: Where your circumstances change, you should have confidence in sharing that information with us and that we will support you. We will carry out regular reviews of your account to ensure any repayment plan is still appropriate based on your current personal circumstances. Where you have a concern, you should raise it with us and be confident it will be dealt with appropriately.

“Dealing with your debts doesn’t have to be stressful. Simply log on to our Customer Portal to manage your account in the way that suits you best”